Dr Kronos and his ramblings

Here’s another choice unsubscribe message. Again, I assume this is just really lazy boiler plate, but if I get a message confirming my unsubscribe request I will post how long it took to arrive.

Your request to not receive promotional emails about your subscription has been received and will be processed within the next 10 working days.

If you change your mind at any time, and want to continue to be told about changes to your service, and receive customer offers, simply reply to this email with the word “resubscribe” in the subject line.
In the meantime, if there’s anything we can help with, please do contact us at help@ft.com or on + 44 (0) 20 7775 6248 (from Europe and Asia Pacific) or 1-800 628 8088 (from elsewhere).

Kind regards

FT.com
Customer Service

I’ve now been reading a number of personal development websites for awhile. Recently I started to put into effect some of the ideas I have picked up from these sites. One quite important idea is clearing out email clutter. Mailing list emails are the perfect place to start.

My experience of legitmate company mailing lists are either a) extremely easy to unsubscribe b) require some minimal involvement taking just a few minutes c) require me to log in to now forgotten accounts and d) Ciscos unsubscribe method.

Here is a screen shot of the web page I received today on trying to unsubscribe from Cisco

Cisco unsubscribe message

What I really love is not the fact that it can take 5 days to remove me from the unsubscribe list, it is that it will take up to 5 working days. What, the server running the mailing list refuses to work on weekends ?

Seriously Cisco, what confidence is this meant to instill in me if you can’t even get a simple mailing list removal to happen instantly ?

Update – I received an email about an hour later saying I was unsubscribed. Still, less than impressive.